Last updated: August 2026
We protect the integrity of each player, parent, and coach who uses our programs. These Terms and Conditions apply to any training program offered by Coach Enzo and Playmaker Lab, including the Impact Playmaker Challenge and our year-round Academy training. By scheduling any session or enrolling in any program, you are agreeing to these terms and conditions.
By participating in Playmaker Lab programs, players agree to:
By enrolling your child in Playmaker Lab programs, parents agree to:
Players are expected to participate in every academy session. Please mark availability in the app when provided. Communication of any absence is required and should be done as early as possible so the coach can appropriately adjust and prepare.
Important: If a player is late to a session, they will forfeit that practice time. There are no make-up sessions or "session rollovers" into the following term or year.
If behavior issues arise during any practice or game, the following protocol applies:
Turf and Indoor Gym sessions will always be maintained regardless of weather conditions.
Hard court sessions may be moved or rescheduled at Coach Enzo's discretion based on safety considerations. Coach Enzo will inspect the playing area before every session to ensure safety.
Weather-related changes will be communicated by 2:00 PM on the day of the session.
Players selected for Elite Teams Programs who accept their roster spot commit to prioritizing Playmaker Lab team events over any other futsal events (National Team commitments excepted). Players may not participate on other futsal teams competing in the same competitions as Playmaker Lab teams.
Nothing on this page, our websites, or any of our content or curriculum constitutes a promise or guarantee of results. We do not provide legal, medical, tax, or other professional advice. All material within playmakerlab.com and related sites is provided for informational purposes only and is not meant as personal medical advice.
Players and parents should consult appropriate health professionals regarding any matters related to health, injury, pain, fitness, or well-being. No action should be taken based solely on information from Playmaker Lab communications or websites. The publisher is not a licensed medical care provider and is not engaging in medical practice or establishing any practitioner/patient relationship.
Playmaker Lab's office operates:
Customer support is available for questions or account information at: [email protected]
By signing our Training Agreement, you commit to the entire training period. Payment options include:
If a credit card payment fails, you have 24 hours to update payment information. A $25 late fee applies to any overdue payments.
Playmaker Lab maintains a strict no-refund, no-credit, and no-makeup policy to protect program integrity and support our committed athletes. This policy applies to all services including:
No refunds or credits will be issued, except under the limited circumstances outlined below. If you cannot agree to these terms, our programs may not be the right fit for your family.
We encourage parents to contact academy staff with any questions prior to enrollment.
Exceptions: The only exceptions to this policy may be considered under the following circumstances, at the discretion of academy staff:
Exception — The Impact Playmaker Challenge: the Impact Playmaker Challenge is backed by a separate satisfaction guarantee that supersedes the general no-refund policy above, for that program only.
We're confident in our ability to deliver coaching that lives up to the same standard behind our 81 five-star Google reviews, which is why Coach Enzo personally backs the Challenge with this guarantee: if your player shows up, puts in the work, and finishes all 6 sessions feeling like they didn't receive a level of service equal to — or better than — what you invested, we'll refund you.
To request a refund under this guarantee, email [email protected] within 3 days of completing your 6th session. This guarantee requires attendance at all 6 sessions and does not apply to partial completion of the program, and does not extend to our year-round Academy programs, camps, or other services, which remain governed by the no-refund policy above.
Coach Enzo reserves the right to make changes to any program at any time at his discretion to ensure optimal training conditions and player development.
Participants and parents understand that sports training involves inherent risks of injury. By enrolling in Playmaker Lab programs, you acknowledge these risks and agree that Coach Enzo, Playmaker Lab, and associated staff are not liable for any injury, harm, or illness that may occur during participation. Participants engage in all activities at their own risk.
Individual results vary depending on the player's effort, consistency, and starting point. We do not and cannot guarantee specific athletic outcomes, including club placement or national team selection. Testimonials on our site reflect individual experiences and may not be typical.
By enrolling in Playmaker Lab programs, you grant permission for Playmaker Lab to use photographs and/or video of your child for promotional purposes, including social media platforms and instructional materials. You waive rights to inspect, approve, or receive compensation for such media use.
We collect and use personal information solely for program administration and communication. We do not sell or share personal information with third parties except as necessary for program operations. The full Privacy Policy is here.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These terms are governed by the laws of the State of California, without regard to conflict of law principles.
For questions regarding these terms and conditions or any program matters, please contact: Email: [email protected]
Office Hours: Monday – Friday, 8:00 AM – 5:00 PM PST