Privacy Policy

Effective Date: August 2025 · Last Updated: August 2026

Playmaker Lab is committed to protecting the privacy of our players, parents, and website visitors. This policy explains how we collect, use, and protect your information.

Information We Collect

From Players and Parents:

  • Contact information (names, emails, phone numbers, addresses)
  • Player information (date of birth, medical details relevant to sports participation)
  • Emergency contact details and payment information
  • Photos and videos for training and promotional purposes

From Website Visitors:

  • IP addresses, browser information, and website usage data
  • Cookies and similar tracking technologies

Children Under 13: We comply with COPPA and only collect information from children under 13 with verifiable parental consent.

How We Use Your Information

We use your information for:

  • Program administration and communication
  • Player safety and medical needs
  • Payment processing
  • Marketing and promotional materials (with consent)
  • Legal compliance and website analytics

Third-Party Platforms

We use these platforms to manage your information:

  • MailerLite: Email newsletter delivery and subscriber management
  • iClosed: Call scheduling and booking
  • GoHighLevel: Website hosting, CRM, and program management
  • PlayMetrics: Team and program management, scheduling, and player records

Each platform has its own privacy policy. We ensure all third-party services maintain appropriate security standards.

Information Sharing

We do not sell or trade personal information. We only share information with:

  • The third-party platforms listed above for program operations
  • Service providers for essential business functions
  • Legal authorities when required by law
  • Medical personnel in emergency situations
  • Parents (who have full access to their child's information)

Data Security and Retention

We use appropriate security measures to protect your information. We retain information only as long as necessary for program purposes or as required by law (typically up to 3 years after program completion).

Your Rights and Choices

Parental Rights: Parents may:

  • Access and review their child's information
  • Request corrections to inaccurate information
  • Request deletion of information (subject to legal requirements)
  • Withdraw consent for marketing or photo/video use

California Residents have additional rights under CCPA, including the right to know what information is collected and the right to delete personal information.

To Exercise Your Rights: Contact us at [email protected]. We will respond within 30 days.

Cookies

Our website uses cookies to improve functionality and analyze usage. You can control cookie settings through your browser.

Updates

We may update this policy periodically. Significant changes will be communicated via email or website notice.

Contact Us

Playmaker Lab
Email: [email protected]
Office Hours: Monday – Friday, 8:00 AM – 5:00 PM PST